Provision of required R&D service

After evaluation by a professional technical consultant, and according to actual needs, we will customize special webbing machinery and equipment according to customer-to-customer requirements.

Know-how technique transfer

In order to ensure the smooth operation of the webbing equipment and bring high-quality output to your company, Kyang Yhe provides webbing machinery related training.

Perfect after service

The Customer-oriented company pays attention to the customers' demands and experience, implements service differentiation strategies, carries forward the customers' satisfaction project comprehensively and creates a brand of needle loom machinery service with a good reputation domestically.

We guarantee “one year manufacturer warranty” under normal use, including maintenance and repair, professional consulting, and troubleshooting. (electrical products within 3 months free replacement or repair.)

About Kyang Yhe's service process

Kyang Yhe receives customer inquiries, will check all the details according to customer needs (tape width, thickness, weft density, finished products, etc.) or the required models and features to suggest suitable model with quotation. Samples may be required to analyze the appropriated models by our technician before offering. Our manufacturing technology department will discuss with the customer in accordance with the characteristics of the machinery and the product to make sure we provide the most suitable model to customer. After the customer confirms the model and signs the contract of the order, manufacturing production arrangements.

About Packing

Machines are all well packed by wooden case, meeting with international standards to protect the machine from damage during transit. Kyang Yhe needle loom machine will attach a detailed operating manual and spare parts manual, allowing customers to understand the operation of machinery and precautions.

Kyang Yhe's warrants that machines and components are manufactured under strict quality control to assure normal operation. The warranty period is one year from the date of arriving at port. During the warranty period, the machine components (excluding consumable parts) will be repaired or replaced without any charge. Only the first purchaser is entitled to the warranty. Well preserving documents with the date of arriving at port is highly recommended. If the machine component is repaired or replaced during the warranty period, the warranty period is not renewable because of the repaired or replaced accessory component.

◎This warranty does not cover the following：

1. Consumable parts.
2. Failure or damage resulting from misuse, accident, neglect, or misapplication.
3. Damage resulting from modification without permission.
4. Damage resulting improper maintenance.
5. Failure or damage resulting from force majeure, such as nature disasters, wars, etc.

Beyond the warranty period or warranty void, customer shall be responsible for all the expenses incurred such as component, freight charge, daily salary, flight charge, etc.