After Sales Service

After Sales Service

Provide you with professional after sales services.

After-sales service with Kyangyhe
After-sales service with Kyangyhe

Kyang Yhe receives customer inquiries, will check all the details according to customer needs (bandwidth, thickness, weft density, finished products, etc.) or the required models and features to suggest suitable model with quotation. Samples may be required to analyze the appropriated models by our technician before offering. Our manufacturing technology department will discuss with the customer in accordance with the characteristics of the machinery and the product to make sure we provide the most suitable model to customer. After the customer confirms the model and signs the contract of the order, manufacturing production arrangements.

Shipment will be arranged according to the contract with customers; Prior to delivery, the manufacturing technology department will conduct the testing and testing according to the customer's requirements and make fine adjustments to make sure KY quality.

About Packing

Machines are all well packed by wooden case, meeting with international standards to protect the machine from damage during transit. Kyang Yhe will attach a detailed operating manual/spare parts manual, allowing customers to understand the operation of machinery and precautions. Kyang Yhe also provides machine training, so customers can quickly get started on machinery.

If more technical supports are needed, please do not hesitate to contact with Kyang Yhe sales. (Free warranty for 1 year; electrical products within 3 months free replacement or repair.)

About After Service

Kyang Yhe's warrants that machines and components are manufactured under strict quality control to assure normal operation. The warranty period is one year from the date of arriving at port. During the warranty period, the machine components (excluding consumable parts) will be repaired or replaced without any charge. Only the first purchaser is entitled to the warranty. Well preserving documents with the date of arriving at port is highly recommended. If the machine component is repaired or replaced during the warranty period, the warranty period is not renewable because of the repaired / replaced accessory component.

◎This warranty does not cover the following:
  1. Consumable parts.
  2. Failure or damage resulting from misuse, accident, neglect, or misapplication.
  3. Damage resulting from modification without permission.
  4. Damage resulting improper maintenance.
  5. Failure or damage resulting from force majeure, such as nature disasters, wars, etc.

Beyond the warranty period or warranty void, customer shall be responsible for all the expenses incurred such as component, freight charge, daily salary, flight charge, etc.

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Weaving Machine | Textile Machinery Manufacturers - Kyang Yhe (KY)

Based in Taiwan, Kyang Yhe Delicate Machine Co., Ltd. is one of the leading textile machinery manufacturers since 1964.

Kyang Yhe (KY) industrial textile machines are designed to deliver fine quality textile knitting products such as elastic tapes, ribbon tapes, safety belts, luggage belts, hooks and loops, etc. Their textiles equipment is productive, high speed, easy to operate. It includes needle loom machines, weaving machines, label printing machines, weaving loom machines and more.

Kyang Yhe (KY) has been offering customers high quality textile machinery since 1964. Both with advanced technology and 30 years of experience, Kyang Yhe (KY) makes sure meet customer's demands are met.


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